Consult, design, implement, and support Data Center Solutions for Ardham clients
Supervise and monitor all data center solutions, including troubleshooting and hands-on support to make sure the data center provides internal and external customers with optimal uptime.
Collaborate with vendors, manufacturers, and colleagues to design highly effective solutions
Support the Ardham Sales Team as a Subject Matter Expert (“SME”) to develop and jointly present technical proposals aligning to clients’ goals.
Design and deploy computing infrastructure solutions, such as: Servers, Data Backup, Storage, Virtualization, Hyper-Converged, Cyber Security, Databases, etc. Primarily Microsoft software; some *nix and Apple.
Implement best practices for system security and data backups, following established industry frameworks or other standards.
Provide operational support to clients by troubleshooting their service requests and proactively anticipating potential issues; identify and implement solutions.
Keep detailed records of work performed in the ticketing system to support client billing and information aggregation.
What skills and knowledge should you bring?
Proven record of accomplishment of effectively designing, installing, configuring, and troubleshooting Data Center systems and solutions.
Ability to effectively present technical solutions to clients in varying roles (IT Staff, IT Management, Organizational Leadership, C-Level)
Decision-making and problem-solving skills
Interpersonal, partnership and communications skills
Proven experience as System Administrator, Engineering or Operations Administrator or Relevant Technical, Operations or Engineering role
Data Center Logistics experience
Working knowledge of IT/Operations Infrastructure, exposure to ITIL 4.0 desired
Prioritization skills and proven experience leading tooling, systems, automation, and process
Experience creating scripts (Perl, Ruby, Python, PowerShell, etc.) and setting up software for automation.
Success working collaboratively with multiple departments
Experience in Project Management
5+ years of industry experience
Certifications like MCSE, MCSA, VCP
New Mexico 4200 Osuna RD NE, Suite 3‑310 Albuquerque, NM 87109
Texas 203 E. Main Street, Suite 201 Round Rock, TX 78664