CAREERS

Responsibilities: As a Network Engineer at our organization, you will play a pivotal role in shaping technical solutions for our diverse clientele. Here’s what you’ll be doing:

1. Client Consultation:

• Collaborate with clients across various industries to understand their unique needs, business strategies, and future goals.
• Determine the most effective technical solutions tailored to their requirements.

2. Solution Design:

• Work closely with vendors, manufacturers, and colleagues to design robust and efficient solutions.
• Leverage your expertise as a Subject Matter Expert (SME) to assist the Sales Team in creating and presenting technical proposals aligned with client objectives.

3. Network Deployment:

• Design and deploy network technology solutions, including switches, routers, firewalls, wireless infrastructure, as well as associated cabling, cable management, and power resiliency.

4. Security and Best Practices:

• Implement industry best practices for security, monitoring, and configuration management.
• Adhere to established frameworks and methodologies.

5. Client Support:

• Provide timely support to clients by troubleshooting service requests.
• Anticipate potential issues and proactively implement solutions.

6. Detailed Documentation:

• Maintain comprehensive records of all work performed in our ticketing system, supporting client billing and information aggregation.

7. Customer Relationship Building:

• Cultivate positive relationships with customers, colleagues, and vendors.

To excel in this role, you should possess the following:

1. Proven Expertise:

• Demonstrated success in designing, installing, configuring, and troubleshooting complex systems and solutions.

2. Effective Communication:

• Ability to articulate technical solutions to clients across various roles, including IT Staff, Management, Organizational Leadership, and C-Level executives.

3. Technical Proficiency:

• Strong grasp of the OSI model.
• Experience in network security planning and implementation, traffic management, segmentation, routing protocols, and familiarity with both open standards and Cisco-proprietary functionality (VTP, GVRP, EIGRP, HSRP, VRRP).
• Proficiency in creating diagrams and flow charts.
• Significant experience with networking a variety of systems including desktops, laptops, servers, storage, security, and virtual systems.
• Familiarity with manufacturer-based technologies such as Cisco, Extreme, Aruba, Sophos, SonicWALL, Fortinet, Juniper, and HP networking.

4. Problem-Solving Skills:

• Excellent troubleshooting abilities.
• Effective written, verbal, and face-to-face communication skills.

5. Interpersonal Skills:

• Strong business acumen and emotional intelligence (EQ).
• Active listening for successful consultative conversations.
• Proven ability to work collaboratively across multiple departments.
• Present and explain technical information effectively to non-technical audiences.
• Communicate orally and in writing in English with staff, clients, and partners at all levels.

6. Continuous Learning:

• Driven to stay updated as technology evolves.

7. Project Management Experience:

• Familiarity with project management principles.

• Effective time management.

8. Industry Background:

• At least 3 years of networking and IT industry experience.